Support, Cancellation & Refunds

Operated by Triple-CO · info@triple-co.com
Effective: 26 September 2026

Who to contact

CrashReport UK is operated by Triple-CO. For help with the application, report generation or downloads, email info@triple-co.com. We aim to respond within two UK business days, excluding weekends and UK public holidays. This is a response target, not a guarantee of resolution within that time. CrashReport is not an emergency service.

Include your payment receipt or order reference, payment date, the email used at checkout, and a short description of the problem. Do not email card numbers, card security codes, passwords, or full accident reports. Remove personal information from any screenshot unless it is necessary to explain the problem. We will ask separately if further information is needed.

What you are buying

The one-time Claim Pack currently costs £5.99, tax inclusive, for one report-generation credit. It is not a subscription. The report can include the incident details, selected photographs and other information you enter. It does not submit an insurance claim, determine liability, or guarantee an insurer's decision.

Keep a downloaded copy and your original evidence. Browser storage can be cleared, and we do not promise permanent storage or automatic recovery on another device. If a technical failure prevents delivery after payment, contact us before paying again.

Payment and transaction support

The current Claim Pack checkout uses Stripe Managed Payments. The merchant of record and transaction-support details are shown at checkout and on your receipt. Stripe/Link handles transaction-level support under its applicable terms; Triple-CO handles the application and report service. You may also use the support or refund route on your receipt. This policy does not restrict any more favourable rights available through Stripe/Link or applicable law.

One-time Claim Pack refunds

As our voluntary customer promise, you may request a full refund of a one-time Claim Pack within 14 calendar days of purchase, including if you have already generated the report. No reason is required for this voluntary 14-day request.

If you paid twice for the same intended purchase, paid but did not receive access, or could not obtain a usable report because of a fault in the service, contact us. We will verify the payment and either restore delivery with your agreement or arrange the appropriate refund. These issues are not subject to a blanket ‘no refunds after download’ rule. Your statutory remedies are not limited to the voluntary 14-day period.

Refunds are returned through the original payment route, unless an alternative is legally permitted and expressly agreed. We do not charge an additional refund administration fee. Once a refund is approved, we aim to initiate it within five UK business days, or sooner where required by law or the payment provider. The time it takes to appear in your account depends on the payment provider and bank; we cannot guarantee a bank posting date. We will confirm initiation, and help you trace a delayed refund.

Monthly and annual plans

If your receipt describes a subscription rather than a one-time Claim Pack, it renews according to the terms and billing interval shown at checkout. You can request cancellation of future renewal through the receipt's subscription-management route, where provided, or email info@triple-co.com. Do not assume that deleting the app or clearing browser data cancels billing.

We will confirm the effective cancellation date. Cancellation and refund requests are distinct: stopping renewal does not itself determine whether a past charge is refundable. We will assess refund requests under the terms shown at purchase, applicable consumer rights, and Stripe/Link rules. An unwanted renewal should be reported promptly for review. Existing customers' more favourable terms are not retrospectively reduced.

Your consumer rights

Nothing in this policy excludes mandatory cancellation rights or remedies for a faulty, misdescribed or undelivered service or digital content. We do not treat payment, a checkbox for general terms, or a download alone as proof that you waived a statutory cancellation right. Where law requires consent before immediate supply, it must be requested and recorded appropriately.

To request cancellation or a refund, an email is sufficient. Suggested wording: ‘I request cancellation/refund of [product], purchased on [date], order reference [reference], using [checkout email].’ No special wording is required.