How to prepare an insurer-ready accident claim pack
A claim pack should help the insurer understand what happened and locate the supporting evidence without searching through unrelated messages and photographs.
Recommended structure
- Policyholder and vehicle information
- Incident date, time and location
- Short factual description
- Other parties and vehicles
- Witness information
- Police or incident reference
- Numbered photographs with short descriptions
- Relevant receipts or supporting records
Quality checks
- Keep the original files
- Use consistent dates and registration numbers
- Remove duplicate or irrelevant images
- Check contact details before submission
- Follow the insurer’s own claim procedure
CrashReport UK organises evidence but does not submit an official claim, decide fault or guarantee that an insurer will accept a report.